North Carolina Correctional Officer State Practice Exam

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What is the goal of crisis intervention in the workplace?

To create a calm environment
To minimize vulnerability
To make important decisions during tough times
To establish authority

The correct answer is: To make important decisions during tough times

The goal of crisis intervention in the workplace primarily revolves around addressing immediate needs and restoring stability in a chaotic situation. It involves understanding the emotional and psychological state of individuals involved, providing support, and aiding in the management of the crisis effectively. While making important decisions during tough times is a component of crisis intervention, it's not the single overarching goal. Creating a calm environment is essential during a crisis, as it helps reduce panic and anxiety, allowing for better communication and resolution. Minimizing vulnerability is also a crucial aspect; it ensures that individuals involved are protected and feel secure. Establishing authority can help guide the process and maintain order, but it should not overshadow the primary aim of collaboration and support in resolving the crisis. Ultimately, the correct focus of crisis intervention is broader than just making decisions, encompassing emotional support and restoring a sense of normalcy. This emphasizes the collaborative nature of effective crisis management, which is vital for a successful resolution in a workplace setting.