North Carolina Correctional Officer State Practice Exam

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Which of the following is NOT considered a factor of professionalism?

  1. Knowledge

  2. Communication

  3. Emotional outbursts

  4. Attitude

The correct answer is: Emotional outbursts

The aspect that is NOT considered a factor of professionalism is emotional outbursts. Professionalism in any field, including corrections, requires individuals to maintain composure and handle situations with a level of emotional stability. Emotional outbursts can lead to misunderstandings, create a negative work environment, and undermine the ability to communicate effectively with colleagues, inmates, and the public. On the other hand, knowledge is critical as it provides a solid foundation for understanding duties and responsibilities. Effective communication is essential for conveying information clearly and fostering a cooperative work atmosphere. A positive attitude also contributes significantly to professionalism by promoting teamwork and resilience in challenging situations.